When the strata committee for a large apartment complex in New South Wales reached out to Jani-King, they were dealing with a problem that had been gradually building for months. Day-to-day cleaning had become unreliable, urgent concerns often sat without clear updates and residents were losing patience with the lack of communication and the declining state of the property.Â
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The committee needed a team that could bring structure back to the site and lift the overall standard of the building.
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The challenge at hand
Behind the scenes, the cleaning issues kept escalating due to the unclear communication between the team and an inconsistent on-site presence. Without clear routines or timely responses, complaints from residents increased and management spent more time than they should have chasing updates. The flow-on effect was a building that no longer looked well-maintained, and a committee struggling to improve the situation.
How Jani-King responded
When Jani-King came on board to rectify the situation, we could see the main issue was the lack of clear operational processes. Without a defined way of handling tasks, items were left unchecked and often forgotten.
The first thing we focused on was creating a clear structure that gives both the committee and the residents a clearer picture of how the site would operate each day. We introduced routine check-ins so updates and standards were consistent and easy to follow and we set up clear onsite emergency procedures so urgent items were handled without delay.
We also refined task scheduling, added quality-assurance inspections and opened direct reporting channels for building management, making it easier to track concerns early and follow the progress of each item. These changes meant that issues stopped getting lost between parties, cleaning routines became more predictable and standards were lifted across the site. Day-to-day operations were clearer, with everyone working from the same structure.
The outcome
Almost immediately, the impacts of these changes across the building were obvious. Hallways, foyers and shared spaces were more welcoming and tidier, and residents were quick to comment on the improvements. On-site communication stopped feeling disjointed and became more organised, and issues were raised, tracked, and resolved in much shorter timeframes.
By bringing structure to the day-to-day operations, the building returned to the standard the committee had been hoping to see for months.
Measurable improvements
- Resident complaints dropped by approximately 85% within the first two months
- Urgent items were actioned within 24 hours on average
- Quality inspection scores rose from acceptable to consistently high
Need a team to bring order back to your building?
If you’re tired of chasing updates or dealing with ongoing issues without a solution in sight, Jani-King can help bring consistency and reliability to your operations. Learn more about our Strata Cleaning service.